Applied Healthcare Quality And Risk Management

Healthcare Quality, Patient Safety, and Risk Management

Course plan

Duration: 6 Lessons  Total Hours: Approx. 6_7 Hours

Target  Audience :

• Healthcare professionals (doctors, dentists, nurses)
• Quality and risk management staff
• Hospital administrators
• Health sciences students
• Accreditation and compliance officers

Location:Worldwide

Learning Objectives :

By the end of this course, participants will be able to

• Understand the fundamental concepts of healthcare quality, patient safety, and risk management
• Identify the structure and key functions of the healthcare quality department.
• Apply quality improvement tools and models such as the Donabedian Model, FOCUS-PDCA, and Root Cause Analysis (RCA).
• Differentiate between risk management and quality improvement, and understand how both contribute to safer patient care.
• Recognize and implement patient safety strategies, including effective communication and handling of high-alert medications.
• Develop and manage quality improvement projects using structured methodologies and data-driven approaches.
• Collaborate effectively in multidisciplinary teams to improve healthcare processes and reduce risks.
• Demonstrate readiness to apply learned concepts in real-life healthcare and pharmacy practice settings.

Materials Provided

All course materials are available on the course platform and include:

• Video lectures explaining key concepts
• Downloadable PDF files with course notes and supporting documents
• Access to quizzes and feedback forms

 Navigation Guide

The course is structured over 6 lessons, each focusing on a key component of Healthcare Quality, Patient Safety, and Risk Management. Learning materials are organized by lessons, and are accessible via the master academy platform (medicalmasteryuk.com)

 Lesson 1 Introduction to Healthcare Quality, Patient Safety, and Risk Management

Part 1 :

• Welcome & Introduction
• Overview of the course
• Objectives and expectations
• Definition and importance of Quality
• Quality Assurance and Total Quality Management
• Types of Errors
• Quality Department in hospitals

Part 2 :

• Structure of the Quality Department
• Daily Tasks of the Quality Department
• PDCA improvement cycle

 Lesson 2 Quality Improvement and Quality Department Functions in Healthcare

Part 1:

• Quality improvement projects
• Data handling
• Difference between quality improvement and problem solving
• Prioritization of improvement areas
• Practical example of prioritizing issues

Part 2 :

• Quality Department Structure
• Department Divisions and Responsibilities

Lesson 3 : Root Cause Analysis and Quality Improvement in Healthcarere

Part 1 :

• Definition and purpose of RCA
• RCA steps
• Practical example

Part2 :

• Applying RCA and Challenges

Lesson 4 : Risk Management in Healthcare: Principles, Tools, and Practical Applications

Part 1:

• Introduction to Risk Management
• Difference Between Quality Management and Risk Management
• Quality and Risk Management
• Steps of Risk Management Process
• Risk Identification, Prioritization, Scoring, Mitigation and Control Measures
• Applied Example

Part2:

• Incident Reporting System
• FMEA – Failure Mode and Effect Analysis

 Lesson 5 Patient Safety and Effective Communication in Healthcare

Part1

• Patient Safety Overview
• International Patient Safety Goals (IPSG)
• Communication & Documentation
• Medication Safety
• Special Patient Situations

Lesson 6: FOCUS-PDCA Methodology in Quality Improvement: Steps, Implementation, and Practical Guidance

Part1 :

• FOCUS Steps
• PDCA Steps

Part2:

• Quality improvement methods
• PDCA Cycle for Implementation
• Additional Notes and Guidance

Assessment & Feedback

• Knowledge test
• Feedback form